Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Struct PIM Support
  1. Struct PIM Support
  2. Struct PIM - Support

Struct PIM - Support

Support for partners and end customers.

  • Support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"67e23b3d504d931e351fea8ca81839c3ef467b8e_lout","branding":{"id":"1","key":"sps","name":"Struct PIM - Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6eafcc","headerLinkHoverBGColor":"#6eafcc","headerBadgeColor":"#6eafcc"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0ee1c5e4-3e84-4277-b018-017eae3b281c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2ZhOTEwMi0wNTg4LTQ2NmUtYTEzZC1mYzY3NDVhZWNkYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlZTFjNWU0LTNlODQtNDI3Ny1iMDE4LTAxN2VhZTNiMjgxYyI6WyJyZWFkIl19LCJleHAiOjE3NjY1Mzg0MzUsIm5iZiI6MTc2NjUzNzgzNX0.kG4rMPqXOgeK3JZ6UU4xCWuL86R7bfAbYji0vixla0w&client=47fa9102-0588-466e-a13d-fc6745aecda3&mode=fit","logoId":"0ee1c5e4-3e84-4277-b018-017eae3b281c","isLogoAvailable":true,"helpCenterTitle":"Welcome","sharedPortalName":"Struct PIM Support","userInitialAnnouncementHeader":"Struct PIM System Status","userInitialAnnouncementMessageWiki":"<p>Stay informed about the current operational status of Struct PIM. Here you’ll find real-time updates on uptime, incidents, and scheduled maintenance for all Struct PIM services.</p>\n<p><a href=\"https://structpim.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://structpim.statuspage.io/</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome","sharedPortalName":"Struct PIM Support","announcementHeader":"Struct PIM System Status","announcementMessage":"Stay informed about the current operational status of Struct PIM. Here you’ll find real-time updates on uptime, incidents, and scheduled maintenance for all Struct PIM services.\n\nhttps://structpim.statuspage.io/","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2598ca","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cbe384eb-b17a-411c-af97-99b4dcf693d9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2ZhOTEwMi0wNTg4LTQ2NmUtYTEzZC1mYzY3NDVhZWNkYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiZTM4NGViLWIxN2EtNDExYy1hZjk3LTk5YjRkY2Y2OTNkOSI6WyJyZWFkIl19LCJleHAiOjE3NjY1Mzg0MzUsIm5iZiI6MTc2NjUzNzgzNX0.lHYZELUqIBH6SLsSF5BdBhQwScXz4h6YGKCi0XmB3Sg&client=47fa9102-0588-466e-a13d-fc6745aecda3&height=300&mode=fit","bannerMediaApiFileId":"cbe384eb-b17a-411c-af97-99b4dcf693d9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sps","projectId":10000,"serviceDeskId":1,"name":"Struct PIM - Support","description":"<p>Support for partners and end customers.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://customer.support.struct.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.struct.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://customer.support.struct.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://customer.support.struct.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://customer.support.struct.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://customer.support.struct.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://customer.support.struct.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2ZhOTEwMi0wNTg4LTQ2NmUtYTEzZC1mYzY3NDVhZWNkYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjY1MzkwMzUsIm5iZiI6MTc2NjUzNzgzNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.UZjnFh8HznNHUhyuh3MIbqTwmGVx4gEiAQecHnQ7i-w","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"47fa9102-0588-466e-a13d-fc6745aecda3","tokenDurationInMins":20}},"sharedPortal":{"name":"Struct PIM Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=structas","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"67e23b3d504d931e351fea8ca81839c3ef467b8e_lout","baseUrl":"https://customer.support.struct.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://structas.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"47fa9102-0588-466e-a13d-fc6745aecda3","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0a335a0f6f994a1c9e89e9a0a1fd7ae2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://structas.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}